Terms & Conditions

TERMS & CONDITIONS

GENERAL

Klei & Clay encourages you to read our Terms and Conditions before purchasing or placing orders at our Web store. We may changes from time to time without prior notification, so we suggest you stop by Terms & Conditions regularly. By purchasing from our Web store means that you are agreeing with our Terms.

SIGN UP

We suggest you sign up before placing the order to keep your details for your next purchase(s). You are required to give accurate current information to us. We will keep your information privately.

ORDERS

Every product in Klei & Clay (www.kleiandclay.com) are available to order as long as they are still available. You can choose "waiting list" if there's any stock are not available and we will contact you shortly if the stock is ready. We cannot modify/add products for you to avoid any miss orders for the future. If it happens, you have to reorder again to make a purchase. 

PRICING POLICY

Price shown on our Web store won't change even you order a lot of our products. 

PAYMENT & CONFIRMATION

Payment can be made via BCA and Mandiri bank transfer. You have to confirm your payment to validate your purchase. "Confirm Payment" placed on the top of right on the home page. 

RETURNS & REFUND POLICY

If you find some defects in your products or arrived with the wrong products, you can email us to info@kleiandclay.com with your Order ID number no more than 5 days from the date of purchase. Unfortunately, we don't accept for a refund if the product didn't work for you.

INTELLECTUAL PROPERTY RIGHTS

All Klei & Clay's branding (logo, design, and name) already under intellectual property rights are not permitted to be used any purpose without prior notification before to our team.